Frequently Asked Questions

You can follow the instructions in the provided document: Click here to download PDF.

Please try connecting to SSH servers via port 8085.

You have likely exceeded your disk quota. Please check your quota.

Your inbox might be full or your account quota might be exceeded. Please check your quota.

1. Check for a lock file under the .mozilla/firefox/****default****/ folders.

2. Check your quota.

3. If this does not help, you may need to delete the .mozilla directory (Warning: This resets Firefox settings).

You must connect to external (port 8085), login (port 8085) or one of the inek machines using an SSH client.

After connecting, run the following command:

passwd

Note: While you type your password, no characters will be displayed on the screen for security reasons.

This error usually occurs because:

1. You forgot your account open on another machine.
2. Firefox crashed, or your quota was exceeded when you closed Firefox.

Solution Steps:

1. First, check your quota and delete files if necessary.
2. Open a terminal and go to your Firefox profile directory: cd ~/.mozilla/firefox/*.default
3. List details of the "lock" file: ls -l lock You will see something like lock -> 144.122.238.25:+15546.
4. Find the hostname of that IP using the host command: host 144.122.238.25 (Example output: inek5.ceng.metu.edu.tr)
5. Connect to that machine via SSH and check for running Firefox processes: ssh inek5 ps -ef | grep firefox | grep $USER
6. If you see a process, kill it using the Process ID (PID): kill <Process ID> Or kill all your processes: kill -9 -1
7. If there is no running process, simply delete the lock file: rm lock

This is often caused by quota expiration or corrupted configuration files.

1. First, check your quota.
2. If you are under quota but still have issues, you need to reset your desktop configuration.
3. Logout: Press Alt + F2, run gnome-terminal, then run gnome-session-save --kill. Or press Ctrl + Alt + Backspace (or specific key combo) to kill X session.
4. Switch to text console: Ctrl + Alt + F1.
5. Login and run the following command to reset Gnome settings: rm -rf .gnome .gnome2 .gconf .gconfd (If using KDE: rm -rf .kde)
6. Return to GUI: Press Ctrl + Alt + F7 and login.

Even if you don't have errors, you may want to return to defaults. Follow the steps in the "Panel and/or buttons have disappeared" question above to delete configuration folders.

Yes. You can use KDE, XFCE, IceWM, Enlightenment, Windowmaker, and Fluxbox.

To switch, select them from the menu at the bottom of the login screen after typing your username but before typing your password. To return to default, select "Ubuntu Desktop Edition".

You can request an MSDN account through the COW -> User -> Msdn page. Requests are collected and batch-processed weekly.

You can access the software store via this link: MSDN WebStore.